Job Description :
Job Description
Manage the Salesforce change process and follow Change Management procedures & policies.
Manage roles, responsibilities, and permissions for access to the platform, objects, and fields.
Manage and monitor Salesforce licenses and allocations.
Create and maintain fields, views, reports, dashboards, campaigns and other Salesforce objects and functions.
Expanding or refining sharing rules and access privileges so records can be properly viewed and manipulated.
Look at the login history table to spot any user lockouts, excessive login errors, and unexpected IP addresses
Modify roles or record-sharing rules to reflect any organizational changes or internal business rules
Manager and support security tasks such as setting up SSO, two-factor authentication, certificates, IP Whitelisting etc.
Fixing data records that have somehow been set with record types or ownerships that make them inaccessible to users.
Responsible for managing and maintaining data quality and consistency by managing deduplication rules, importing data, exporting data, and ensuring records are accurately joined or merged.
Run and store the weekly snapshot (data export) of the system data and attachments, including all history tables. Maintain the snapshots as per business needs.
Run adoption dashboards, data quality dashboard.
Examine time-based workflow and scheduled APEX queues to make sure there are no unexpected entries
Examine SFDC error and debug logs for any surprises. For any external application that synchronizes data with SFDC, look at its error logs to see if a new error pattern has developed
Run all APEX tests in the system to spot any new errors that may have crept in due to harmless changes in validation rules, triggers, or data cleanup.
Refresh the sandbox(es Coordinate the timing of these updates with the work of any developers who are using the sandbox, lest you blow away some of their work.
Run a full system backup (data, metadata and error logs, if possible) on any system or application that is integrated with Salesforce.com.
Strong understanding of Salesforce Declarative Programming
Work with other team members to investigate design approaches, prototype new technology and evaluate technical feasibility.
Provide consulting support on processes and systems issues.
Foster and maintain good relationships with customers and IT internal team members to meet expected customer service levels.
Track all outstanding work through either the production ticket system or the Project Server.
Adhere to agreed-upon Service Level Agreements for production tickets.