Job Description :
Job Title: WINDOWS PLATFORM LEAD / MANAGER
Location: New York City, NY
Duration: 6+ months
Mode of Interview: Phone then f2f
Summary:
As part of the infrastructure team, the primary responsibilities of Technical Expert Windows Platform are the following:
Assist the Head of Infrastructure
Be the Windows Platform technical lead for global bank
Work on critical projects related the Windows Platform
Oversight the Vendor Windows team
Participate on the work load estimation of each windows platform related project
Management:
Assign personnel/services to the various projects, direct their activities and ensure adequate project reporting.
Coordination with teams on-shore/off-shore, third parties or HQ for major projects.
Provide input to general architecture - including hardware, network, tools, software, etc.
Consult with and advise other departments on systems and procedures.
Develop good relations with the business; follow relationship with third parties, manage / assist members.
Actively work on continuously improving the environment and bring efficiencies to either improve quality, time to deliver or reduce cost.
Ensure integrity of all systems - including out of hours support (24/7), where required.
Supervise installation of accepted proposals and integrate the new services into existing systems in conjunction with the department managers and personnel affected; explain the new systems and interpret computer output.
Ensure issues are addressed in a timely manner and as per procedures defined / standards when applicable
Direct research on internally developed systems or third-party customized systems.
Conduct feasibility studies, systems design and make recommendations on the appropriate action to be taken.
Ensure the following processes are in place and efficiently executed: change management, incident management, problem management, knowledge management, demand management.
Exercise the duties of a manager with respect to supervision of all personnel within the team including staffing, training and development, performance appraisals.
Windows platform technical expert / Architect:
Be the Windows platform technical expert and have the lead role in terms of architecture, design and technology.
Design, implementation and support of small, medium and large scale environments software and hardware infrastructures.
Build and track prototype, pilot, migration and deployment plans
Contribute to architecture studies to define appropriate IT solutions
Ensure that projects are properly planned, documented and reported following the SPLC.
Liaise with HQ regarding technical standards, security, projects and technology.
Provide technical validation of the delivery of the projects.
Produce key project documentation e.g. assessment, design, architecture, etc.
Provide L4 technical assistance and guidance to the Vendor Network and Telecom team for BAU tasks as well as projects when required.
Ensures escalation to L4 expert in the event of critical outage impacting the business to assist the team for the troubleshooting.
Ensures obsolescence of component in the network and telecom area are identified and addressed.
Ensures or performs when necessary performance and systems readiness assessments for upgrades and migrations.
Ensures adequacy of the Business Continuity Plan and mechanism and oversees the activities in this domain.
Ensure that the operations meet US regulatory standards and are done in accordance with the Bank’s policies and procedures.
Oversight of the operations for the Windows and Windows Desktop Engineering teams:
Ensure on site Vendor Network team meet deliverables for BAU and Change, including voice recording and monitoring.
Approve Change Requests and review incident tickets for Network.
Reviews incident reports and ensure adequacy of the action plan. For recurring incidents, ensure problem management is applied.
Attend the daily and weekly operational meetings with vendor when required.
Assist on following up, addressing requests from the business,
Ensure the overall quality of the day to day delivery of Infrastructure across all technical domains
Contribute in the definition and review of all Infrastructure and/or Security Policies and Procedures.
Assist in the budget definition and follow up for projects and obsolescence.
Prepare documentation or gather information for the leadership to present at the weekly committee and project steering committees when required.
Assist in following up on any remediation plans under ITS responsibility (BCP, IT Security, etc…)
Overall Department Objectives including:
Maintain and improve service quality.
Maintain and improve customer satisfaction (internal and external
Perform assigned responsibilities in a professional manner, and in accordance with company policy.
Timely reporting within the IT department’s time tracking system.
Timely reporting of incidents, outages, system errors and possible enhancements within the appointed system.
Maintain awareness of the regulatory markets and competitive environment.
Windows 7, 2003, 2008 and 2012
Citrix XenApp 6.5 as well as support of corporate and personal remote access devices
HP Servers as well as miscellaneous appliances
VMWare 5.5 as well as HyperV 2008 and 2012
Windows 2012 Directory Services as well as LDAP
Exchange 2010
ClearSwift or comparable SMTP Gateways
Understanding of the Archiving WORM technologies (EMC ISILON, Symantec EV
Past experience with business continuity (Disaster Recovery) and data center architecture
Ensure the accuracy of the data within the CMDB (local and Group)
Ensure the respect of policies and procedures of the Bank, as well as regulatory requirements.
Ensure accuracy and expediency of any activity related to audits.
Exercise the duties of a manager with respect to supervision of all staff under responsibility. Reports such activities to the Head of Infrastructure.
Act as an L4 support for the domain when necessary
Secondary support for the DLP solution.
Ensure adherence to LEAN Management processes implemented in NY, especially brief, debrief and PSS.
Promote GIT’s values and visions of “1 Team” across all functions and geographical locations.
Management and Reporting
Supervision of 1 or 2 consultants (depending on project portfolio
Supervision of the Vendor Windows Team on site and off shore.
Key Internal contacts:
Any IT teams both on site vendor and client , as well as IT Security teams, business line involved in projects, more specifically GMD, CBO, CMO and SFI.
Key External contacts:
Any external provider involved in projects such as Cisco, Presidio, HP, etc.
Ability to provide technical guidance
Understands Change management, Problem management, Incident management.
Microsoft Office Suite, specifically Excel, Visio, Power Point, Word