Job Description :
3+ years exceptional implementation, administration, troubleshooting and support experience with Cisco UC/UCCE/ICM/CVP Enterprise applications
Design, integration, and enhancement experience with UC/UCCE/ICM/CVP Enterprise is highly desired
Must have experience in Cisco Communications Manager, Cisco Unity Connection and Cisco Emergency Responder
Must have experience in Cisco Voice Gateways (Ingress/Egress) and VXML Gateways. Experience in Oracle Acme Packet SBC is highly desired
Must have experience developing CISCO ICM Scripts and Cisco CVP applications. Experience in creating design documents and developing CVP custom elements and web services using Java are highly desired
Should have experience in developing and modifying custom CUIC reports
Should have expertise in troubleshooting UC/UCCE/ICM/CVP/Gateways issues (SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis)
Familiarity with SCCP, SIP, MGCP protocols
Exposure to 3rd party applications like Nuance ASR/TTS, in Contact voice recorder, Aceyus reporting and VistaPoint Attendant Console
Ability to work in a delivery support environment that involves structured processes and timelines
Must have experience developing or modifying CISCO ICM Scripts and understanding Cisco CVP applications
UCCE Scripting audits UC side Audits, QA Test Plan Creation

Candidates are able to perform the following tasks:
Uninstall and install CAD
Call routing issues
Trouble shooting IVR issues
Trouble shooting system wide call flow issues
Reporting access issues for CUIC

On the UC side, candidates should have the following skill sets
Ability to build CUCM server
Ability to build CUC server
Ability to build CER server
Build PCA server
Experience with UC apps administration pages
Knowledge of CER, Call Manager, Unity Connection
Ability to troubleshoot call routing
Experience with voice protocols such as H323, MGCP, SCCP
Ability to perform IOS configurations & troubleshooting
Knowledge and ability to troubleshoot all the above as part of day 2 support

Client : NA