Job Description :
Perform client consultation: plan, design, implement, and support the voice infrastructure
Develop and implement the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions
Set up, configure, and test Cisco Call Manager, Unity, Call Manager Express, Unity Express, Cisco LAN switches (core, distribution and access), Cisco firewalls, routers and voice gateways, etc.
Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
Assist in the management of projects using Zensar’s project management methodology
Ensure a stable performance environment for enterprise computer applications
Participate in various IT projects intended to continually improve/upgrade converged network solutions
Follow life-cycle oriented processes and procedures
Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements
Serve as technical point of contact on customer support engagements
Create and execute test plans to meet project requirements for assigned components
Provide high quality content deliverables using the appropriate document templates
Ensure solution is implemented as designed to the customer’s satisfaction and approval
Work with Delivery Managers, Project Managers and customers to manage expectations and timelines to ensure expectations and commitments are being met
Conducts/leads design workshops for complex designs to meet customer, business and technical objectives
Proactively develops plans and activities to avoid problems
Educates the customer on solution as appropriate throughout the life of the project or service life


Minimum Qualifications
Bachelor degree in business, computer science, a related technical degree or equivalent
8 years’ experience delivering complex technical solutions including planning, development, implementation and support
Other Required Qualifications
Minimum of two years consulting experience
Minimum of 5 years related experience in infrastructure/network environments, with some experience in network engineering (hardware and software), network security practices and designing, planning and implementing LANs and WANs using the latest technology
Experience in Cisco PBX and/or Call Center systems engineering experience
Experience with router configuration, knowledge of voice mail, unified messaging, ACD and IVR systems
Ability to work weekends and/or off hours as necessary to meet clients'' needs
Ability to effectively communicate with clients
Attention to detail on inventory and logistics is important
Preferred Qualifications
CCVP, CCDP, or CCIE certification preferred