Job Description :
We are actively looking for a Verint/Avaya Engineer at Florham Park, NJ
Mode: Contract
Job Title – Verint Engineer
Description Conduent is the world''s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience.
We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U. S. healthcare industry.
We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it''s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning Conduent manages and modernizes these interactions to create value for both our clients and their constituents.
Required:
3 Years call center experience
3 Years of Avaya experience
Bachelor s Degree or equivalent work experience
Telecom Team Management experience*Excellent written and verbal communication skills
Avaya AES
AVAYA Aura Communications Manager 4. x and higher
Avaya Enablement Services (AES ACME SBC Call routing
SIP, H. 323, VoIP troubleshooting Signaling level of the VoIP protocols
Avaya Communication Manager, Avaya Session Manager, Avaya Gateways G450, G650, G350, G700.
Preferred - Verint Call Recording
Preferred - Modular Messaging
Preferred - ACME Packet
Preferred - Cisco CUBE
Preferred - Cisco UCCE Preferred
May perform one or more of the following:
Manages the planning, development, and installation of network systems by evaluating current and future business requirements.
Ensures all software and hardware products are compatible with network integration.
Manages the installation, maintenance, and monitoring of the organization''s local area network system.
Directs and controls the activities of design, analysis, planning, and implementation of network components.
Oversees the development and evaluation of network performance criteria and measurement methods.
Manages the testing and analysis of all components of network facilities to ensure operational status. Identifies network problems and oversees resolution of problems.
Drives the planning, design, implementation, organization, and operation of the data communications network.
Manages voice, data, and video communication systems throughout the organization, including the planning, design, installation, and maintenance of networks in support of information systems.
Directs and manages the research, design, planning, and development of new advanced network technologies, network components, and radio frequency and/or wireless transmission.