Job Description :
VOIP Engineer with good experience in Cisco Telepresence and Webex to manage a critical project for one of our biggest clients.
Technical Skills:
- First-hand experience troubleshooting issues and Vendor escalations
- 5 years of experience with IT Service Management / ITIL processes and best practices utilizing ticketing software
- 3 years of experience with Cisco Video Communications Server, Telepresence Management Suite, and Cisco Unified Communications Manager with a customer facing role
- 3 years of experience supporting Cisco Collaboration Video endpoints
- Good working knowledge on the office application including outlook
- Experienced in using incident management system for incident tracking/resolving
- Must have customer service experience servicing VIP users.
- Flexible, adaptable, and able to manage multiple tasks in a dynamic, high-pressure, fast-paced environment
- Self-driven and can work independently with minimal supervision. Excellent written and verbal communication skills.
- Industry Standard Certification required such as CCNP Voice, CCNA Certified
- Have working experience in troubleshooting issues with Vendors
- Great verbal, written and interpersonal communication skills
- Ability to work as part of the rotating, on-call schedule.
Must have experience supporting the following technologies:
- Cisco Telepresence System
- Cisco Unified Communications
- Cisco Webex
- Cisco Unified Communications Manager environments including, UCS servers, TMS, Telepresence Servers, MGCP, SCCP, H323 controlled gateways, Client Services Framework, Expressway, CUBE and Unity Connection
- Cisco Collaboration products including MeetingPlace, Telepresence, and Mobile/Desktop applications
Thanks & regards
Venkat K Pondugula
Contact x 372.