Job Description :
Company Overview:

Creating value by bringing together the right people to achieve results is our motto. Our clients and employees say they choose to work with us because of how we work with them - with service that exceeds their expectations and a personal commitment to their success.

Our client, a comprehensive doctoral research university with a medical program, veterinary program, and very high research activity is widely known for specialties in agriculture, viticulture and enology, the biological sciences and veterinary medicine seeks accomplished VOIP Customer Support Consultant.

* Candidate must be authorized to work in USA without requiring sponsorship *

Description:
Assist with customer questions and service for the VoIP rollout. The deployment of CISCO VoIP will require extensive customer support in gathering customer site information.
Informational meetings, site walks, floorplan markups, and the preparation of migration cut sheets take dedicated staffing and attention to detail. The project is expected to deploy 200 phones per week and is expected to last 1 year.
These positions are responsible for interacting with customers to facilitate data collection, planning, scheduling, and organizing client conversions from the legacy telephone system to a Cisco VoIP system. This position works closely with the VoIP Project Manager to interview, educate, train and assist customers with the conversion to VoIP.
70% Customer Support for Voice over IP (VoIP) Conversion. 20% Fulfill Customer Service Orders. 10% Ancillary responsibilities.

Requirements:
Experience and knowledge of CISCO Voice over IP systems and configurations.
Project coordination skills and ability to manage multiple projects of varying complexity and scope.
Knowledge of voice services including vertical feature sets, multi-line configuration and voicemail services.
Knowledge of telecommunications terminology and applications.
Knowledge of general communication infrastructure requirements for voice equipment. Excellent customer service skills.



I''d love to talk to you if you think this position is right up your alley.

If you''re looking for rewarding employment and a company that puts its employees first, we''d like to work with you. We''re driven, people driven.

NOTE: Candidates that are offered a position are required to pass pre-employment drug and background screening. Qualified candidates with criminal histories, are considered in a manner that is consistent with local, state and federal laws.