Job Description :


we need engineers, not administrators. Design and deployment leadership experience.
They should have a minimum of 7 to 10 years VoIP experience in general, preferably Cisco.
Most importantly, extensive Skype for Business engineering experience.
Subject Matter Expert in SBCs, ECBs, and QOS.
Understanding of enterprise wide call flows from end user to end user, end user to teleconference, on network and off network.
Able to analyze and draw conclusions from packet captures.
Need HEAVY VOIP experience.

Description of Job Function – Briefly describe the key purpose of this role that may help attract the right candidate. This is a technical position. Primarily responsible for the operational management and support of the Voice, Unified Communications team. Act as a senior technical resource to internal team members and as Subject Matter Expert to retained customer interface . Qualified candidate should have extensive network experience for Enterprise VOIP and Skype infrastructures and environments
Roles and Responsibilities: Define the main deliverables of the job. The candidate must have experience in leading a team of engineers with varying levels of experience. Candidate should have excellent written and oral communication skills, should be able to work at client location and within a multi-vendor environment. This is a client facing technical and management role so the candidate must be able to interact with different technical teams, and application groups to understand their requirements and provide solutions according to project requirements.
Work within an ITIL framework and cross-functional environment to provide of full lifecycle management (Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement Duties can include providing real time assistance to resolve technical, operational, and procedural problems referred by all departments. In addition the position may be required to review and or lead development of technical documentation and procedures. Lead resolution of issues related to Voice Over IP associated Skype infrastructure, upgrades of existing equipment installation of new equipment. Provides lead engineering support and guidance for a section of engineers which includes the development and introduction of advanced Maintenance Techniques and training.
Key Competencies Skills : Outline the essential skills and behaviors including the level of experience (Example: 5+ Years LAN/WAN)
Required Skills /Desired Skills: • Expertise with Microsoft Skype for Business administration and Troubleshooting
Expertise in troubleshooting and administration of Oracle Session Border Controllers, Enterprise Communication Broker (Oracle), including patch upgrades, firmware updates.
Thorough knowledge and working experience in VOIP technologies, SIP, H323, and QoS.
Tier-3 Level Experience in Troubleshooting Avaya technologies which includes Session Manager, Voice Portal, AES, Communication Manager 5.x, 6.x.
Tier-3 Level Experience in Troubleshooting Cisco technologies which includes Cisco Call Manager 8, 9, 10 and above.
o Implement Unified Communications Applications into Enterprise solutions
o Perform Unified Communications software and hardware upgrades
Assist in the development of Unified Communication documents for design, implementation, testing plans, maintenance plans, and any other unified communication related customer deliverables
Setup and configure the Applications and/or Dial plan for Unified Communication design as needed by the Customer.
Troubleshoot and make administrative changes to customers’ Unified Communication environments as required.
Education and qualifications:
List any academic, professional or technical certifications. • Typically a BS degree in Math, Science, Engineering preferred or equivalent related network experience
Certification in Cisco Networking Technologies; CCNA/CCNP – Routing/Switching /Borderless Networks ITIL v3 Foundation Certification