Job Description :
POSITION: VMware
LOCATION: San Francisco, CA
DURATION: FULL TIME
JD
Adhering to SLAs
Mentoring / Training Team Members
Handling tickets / requests
Perform root cause analysis
Troubleshooting technical issues
Defining processes and ensuring that the processes are adhered
to
Oversees and is responsible for successful completion of Installation, configuration and
migration
Ensure maximum uptime according to the SLA
Understanding of Multi-geo support environment
Responsible for building / maintaining a test environment
Improves and maintains customer and employee satisfaction
Suggests new technologies and design changes
Monitoring and maintaining SLA requirements by the team members
Planning Backup/Restoration Strategy for 24x7 operation support
Suggesting patches/upgrades to maintain security level
Testing / Auditing/processes as required from time to time
Identify Skill gaps and plan for training / knowledge updating
Technical Requirements
Define, build and maintain in good operational conditions complex technical
environments with respect to SLAs.
Install, Configure & Manage VMware vSphere 6.0/6.5 ESXi Infrastructure.
Experience in high level diagnostics & troubleshooting on VMware vSphere 6.0/6.5 ESXi.
Excellent troubleshooting and System Administration skills on VMware products and tools.
Experience working on FCOE, FCSAN, vSAN configuration and troubleshooting.
OS / Patch Release management and manage Hosts patching via Update Manager Plug-in.
Configure and Manage HA, DRS , SDRS, Resource Pools clusters.
Manage Backups and Restore, along with understanding of VMware Snapshots.
Configure and Manage Monitoring Alerts w.r.t VMware Hypervisors and VM’s
Perform Capacity and Performance reports for Cluster , Hosts , Storage , VM’s etc.
Manage Resources like CPU / Memory / Disk and manage respective resource bottleneck.
Experience in performance tuning of VMware servers and Virtual sessions and management
of servers resources between virtual machines.
Experience in P2V, VMotion, Storage VMotion, FT etc.
Experience on ESXi 6.0/6.5 Architecture and vSphere Web Client.
Installation and Configuration of ESXi, HA and DRS Clusters, Virtual Center and
troubleshooting on HS, DRS, VMotion etc. issues.
Management & configuration of Virtual Center and plugins like Update Manager.
Knowledge and hands-on on vROps.
Knowledge of Basic Networking concept.
Run Maintenance (Performance, Break fix, Troubleshooting, Health Check) for VMware
vSphere 6.0/6.5 environment.
Good knowledge on blade servers: Dell, HP, Cisco UCS
Scripting skills – shell, batch, PowerShell, etc.
Hands on experience with storage or at an expert level with IBM/EMC/NetApp storage in
block and file services: FC, FCOE, iSCSI and NFS
Knowledge of networking and storage protocols: NFS, CIFS, TCP/IP, Fibre Channel, Storage
Area Network.
Experience working with external providers in the day-to-day support of hardware
installation, repairs and decommissioning
Must be able to create and modify PowerCLI scripts for day to day management of virtual
environments
Strong experience in Troubleshooting VMware related issues
Experience with Operating System Windows and Linux
In-Depth knowledge of Active Directory and DNS structure
Strong in File and Print Server Management; Knowledge in Windows Security; experienced
in Antivirus products
Should have good working experience on RAID management and Array
controller.
Document best practices in developing and deploying VMware solutions, and feed them into
our knowledge base for reuse by customers and partners
Hardware : Hands on Servers ( HP/DELL/HP/IBM)
In-Depth knowledge of Active Directory and DNS structure
Strong Knowledge of Windows 2008/2012/2016 Server and trouble shooting
skills;
Strong in File and Print Server Management; Knowledge in Windows Security; experienced
in Antivirus products
Document best practices in developing and deploying VMware solutions, and
feed them into our knowledge base for reuse by customers and
partners
Understanding of computer server architectures, including peripheral interfaces (SCSI, RAID,
Ethernet) and multi-processor designs (SMP)
Knowledge on VMware Datacenter and Management Products like vSphere, vCenter
Converter, Lab Manager, Chargeback, Capacity IQ etc is must.
Hardware : Hands on Servers ( HP/DELL/HP/IBM)
Soft Skills
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Should have an excellent customer handling skills
Able to handle high pressure situations
High level of acceptance
Can drive HCL’s value and its methodology
Years of Experience
Total : Above 10+ Years of experience
Relevant : 6+ years of hands-on experience and proficiency in managing and maintaining a
medium/large environment (at least 100-150 Servers)
Certification requirements
MCSE (Essential), VCP (Essential), ITIL