Job Description :
Required Education:
Bachelors / Degree or Equivalent Work experience with a demonstrated pursuit of ongoing education, certifications or technical learning.
Level of Experience:
6 – 10 years or equivalent
Basic Qualifications:
A Bachelors degree from an accredited college or university, plus a minimum of 6 years of IT Systems Engineering experience or a minimum of 10 years of IT Systems Engineering work experience. VMWare and Windows MCSE Certification a plus.
Department Description:
Enterprise Data Center Services (EDCS) Organization has an IT Systems Solution Engineering opening in its Engineering team. The Solution Engineering team is responsible for providing Design Solutions for the IT Business Organizations for Hosted Applications, Level 4 support and oversight for Infrastructure Platforms worldwide.
Expectations:
Plan, Build and run level activities for the Enterprise Data Centers. Developing subject matter expertise for various technologies/services within the organization as it related to new and existing Application Infrastructure designs. Ability to analyze existing Application Infrastructure designs and make design decisions for micro-segmenting the various components in the application infrastructure design.
Extensive experience with gathering client requirements in order to make system design decisions. Must be able to influence clients to use information services standards while maintaining good relationships with the clients.
Lead and participate in platform design, upgrade and architecture activities, anticipate potential issues, troubleshoot, research and resolve issues and problems associated with server performance, capacity issues, and other Server-related issues.
Gather and develop an in-depth understanding of business requirements.
Have in depth knowledge to resolve highly complex or escalated infrastructure problems. Configuration and security for server, upgrades, third party software, performance management, capacity planning and trend analysis.
Collaborate with various IT partners (e.g. internal IT Organizations, External suppliers, and 3rd party vendors), business customers and end users. Ability to work with manage outsourced infrastructure and managed service teams
Participate in ITIL initiatives and processes.
Change Management – Document change implementation plans and execute the plans reviewed and approved by senior analysts. Perform basic to moderately complex changes following standard change management processes. Perform problem diagnosis and root cause analysis.
Specific Skills:
Plan, Build and run level activities for the Enterprise Data Centers. Developing subject matter expertise for various technologies/services within the organization as it related to new and existing Application Infrastructure designs. Ability to analyze existing Application Infrastructure designs and make design decisions for micro-segmenting the various components in the application infrastructure design.
Extensive experience with gathering client requirements in order to make system design decisions. Must be able to influence clients to use information services standards while maintaining good relationships with the clients.
Lead and participate in platform design, upgrade and architecture activities, anticipate potential issues, troubleshoot, research and resolve issues and problems associated with server performance, capacity issues, and other Server-related issues.
Gather and develop an in-depth understanding of business requirements.
Have in depth knowledge to resolve highly complex or escalated infrastructure problems. Configuration and security for server, upgrades, third party software, performance management, capacity planning and trend analysis.
Collaborate with various IT partners (e.g. internal IT Organizations, External suppliers, and 3rd party vendors), business customers and end users. Ability to work with manage outsourced infrastructure and managed service teams
Participate in ITIL initiatives and processes.
Change Management – Document change implementation plans and execute the plans reviewed and approved by senior analysts. Perform basic to moderately complex changes following standard change management processes. Perform problem diagnosis and root cause analysis.