Job Description :
Responsibilities:
Resolve support tickets & incidents through in-depth functional & technical analysis as well as extensive collaboration with peers.
Should Work with people of different skill sets in a cross-functional team, across locations
Should be a self-starter, driven and able to take initiative and work with minimal supervision
Critical ticket handling and coordination
Handle Service requests resolutions
Responsible to update DR/SOX Audit documents
Responsible to verify applications post infrastructure changes
Willing to provide off hours support on a rotating basis.
Business Coordination with JCI and handle Critical Business Events
Effectively communicate amongst the team members that are co-located as well as with those working from offshore and mentor the junior members of the team
Hand-hold with support team at multiple shifts
Lead P1/P2 priority ticket Resolution
Release Management knowledge
SLA Monitoring and Governance, Process Improvement
Mandatory Technical Skills:
8+ years of Experience with VB6 is must
* PREFERRED - Experience working with Sales Quote tools which is used to quote product price to the customer based on the configuration selected using the tool