Barrister
Hammond, LA
Post Resume to
View Contact Details &
Apply for Job
Job Description :
Barrister Global Services Network Inc. is currently looking for a motivated, highly detailed, organized and outgoing individual to support one of our major nationwide clients. The successful applicant should be able to quickly adapt their knowledge to the current IT environment and be able to enhance the current systems in place. They should also possess excellent verbal and written communication skills so as to be understood by technical and non-technical personnel.

Job Summary :

Candidates would be responsible for administrative support related to performing, researching, and documenting IT Controls tasks. Individuals employed within this IT title series are responsible for providing excellent customer support while resolving/escalating technical support problems for end users. This position will help write technical documentation and may assist with special events such as student orientations. HEAT (Help Ticket System) is a tool to help technical support staff track and log support incidents and service requests the newer version is called Remedy.


Essential Job Functions:

Interact with cross-functional groups within the IT department as well as other business groups to collect and evaluate evidence as needed for IT controls.
Perform detail oriented reviews of control processes outputs and documents findings accordingly
Responsible for administrative support related to performing, researching, and documenting IT Controls tasks
Research and properly log information requests into help desk software
Understands and adheres to ITIL foundation concepts in the performance of duties.
Initiate and follow through on problem escalation and ensures that the owner of a problem or issue is clearly identified until a resolution is achieved
Identify and create Heat Solutions.
Educate users in technical procedures, and document IT related processes





Requirements :

Expert in using HEAT
Extensive knowledge ITIL
Must have strong customer service and communication skills – sufficient to effectively elicit technical information from users
Demonstrated ability to quickly source, resolve or escalate computer, software, network and mobile device problems.
Must have a broad range of desktop knowledge skills and a strong understanding of Windows operating systems
Must have strong understanding of MS Office productivity applications
Must be comfortable working with mobile devices, including iOS and Android
Must have good understanding of computer networks, Active Directory and basic security principles
Experience with IT Service Management, ITIL principles, BMC’s Remedy or other ticketing tracking system
Must have good multi-tasking skills and ability to work under pressure with minimum supervision
Must be reliable and have prior experience in a customer service position

Preferred :
Macintosh knowledge is a plus
Employment Type:Employee
             

Similar Jobs you may be interested in ..