Job Description :
Position: Usability Analysis - UX Designer

Location: San Jose, CA

Duration is 12+Months

Rate: Open

Job Description:

Requirement for Usability Analysis - UX Designer - Work Location : San Jose

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Job Description :

10 to 12 years of experience for Masters and 12-15 years for BS/BA in design.

Excellent time-management, multi-tasking ability, and the ability to prioritize

Strong visual and verbal communication skills

Excellent interpersonal skills with the ability to collaborate in a cross-functional team

Manager Specific Requirements

Needs experience primarily in Interaction Design, but skills in Visual Design, Usability Testing, and/or User Research are also a plus.

Having an understanding of Network platforms, devices and Service models is a plus.

Familiarity with UserZoom (remote usability testing platform) is a plus.

Responsibilities

Seeking an experienced UX designer to re-imagine the experience for a major customer service/technical support process.

The candidate should have experience with synthesizing complex, enterprise business processes into simple-seeming, delightful customer experiences.

Strong organizational skills are required due to the project's scale and complexity.

The candidate should be prepared to show a portfolio of work and explain how they used feedback from user research to improve their designs.

The candidate should have experience preparing prototypes for user testing (using prototyping software; coding is not required

The candidate will contribute to planning user research and may help set up remote testing sessions.

Experience with large-scale projects with core teams of 15+ and extended stakeholder groups of 12+.

Document user needs, skills, and task scenarios.

Ability to translate requirements into designs.

Define the user interaction model and work-flows.

Design mockups including wireframes and high-fidelity prototypes.

Document User Experience Specifications.

Work closely with product managers and product owners to deliver the final product.

Qualifications

BS/BA/Masters in Design, Human Computer Interaction or related degree in Computer Science with an HCI specialty, Human Factors, Industrial Design or related field or equivalent experience
             

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