Job Description :
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Title: Applications Support
Location: Fort Worth, TX
Duration: 3+ Months contract to Hire
Interview: Phone and Skype
Job Description:
Responsible for:
Respond to requests for technical assistance by working out of a queue/tickets
Diagnose and resolve technical Microsoft Dynamics Suite related issues
Research questions using available information resources
Advise end-users on appropriate action
Follow standard support procedures
Log all CRM support interactions
Triage support requests as appropriate and when needed
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Stay current with Dynamics Suite system information, changes, and updates
General server support experience
Experience supporting within a Microsoft Suite enterprise.
Experience:
Microsoft Dynamics: 3 years (Required)
application support: 5 years (Required)