Job Description :
Hi,
Hope you are doing well. I am Rajesh from GEMINI. We have the following exciting opportunity open with one of our clients. Here is the job description for your review. If you are interested in this, Please send me your updated resume along with availability.
Position: Contact Center Service Delivery Manager
Location: Corona, CA
Duration: Full Time
Role Summary
Description:
Position Description: Works directly with customers, vendors, and Strategic Partners to identify, troubleshoot, resolve data networking related issues and/or design network solutions. Monitor LAN/WAN connectivity to ensure that all users have the required LAN/WAN connections. Troubleshoot and resolve LAN/WAN connectivity issues as they arise in and Ethernet and Token Ring environment. Maintain data integrity through daily backup of all file server information.
Ensure that an effective tape rotation is maintained. Troubleshoot hardware problems. Provide timely and accurate progress status on all ongoing support issues, with an emphasis on problems, issues, and concerns.
Monitor telecommunications performance and make configuration changes to hubs, routers, switches, etc., as necessary to ensure that maximum network performance is maintained. Manage server disk space, memory, caching, and other performance metrics to ensure that all servers are operating at peak efficiency. Work with client groups to ensure that end users have all required equipment properly installed and configured based on specific project requirements.
Monitor print servers and troubleshoot and resolve all network printing issues. Evaluate and recommend new or upgraded products to enhance the performance of the LAN/ WAN.
Experience Level: 10+ Years. Skill Set: Experience in designing, implementing and operating of large enterprise internal and external data communication systems, including LANs and WANs. Experience in all IT fields. System integrations experience is a must. Ability to quickly learn / interpret / evaluate potential benefits of emerging technologies. Must have demonstrated experience and detailed understanding of Routing Protocols. Knowledge of switched ethernet and VLAN technologies.
Policy based routing, traffic classification / segregation is a must. All candidates must have experience in configuration and troubleshooting- with Cisco families of products. Must have demonstrated experience with very complex network topologies. Capacity planning / dimensioning, appropriate technology selection / provisioning.
Must have experience with at least Frame Relay, ATM, SONET, MPLS, private IP, and VPN networks. Knowledge and hands on experience with most common layer 1 technologies. Knowledge of and hands-on experience with Network Analyzers. Tools required are Network General Sniffers, CiscoWorks2000, Sniffer Pro, ProactiveNet, etc. Very detailed knowledge of network management components and applications.
Minimum four (4) years'' experience in network/telephony system and user support.
Minimum two (2) years in a leadership role working with IT or operational teams
Minimum ten (10) years IT experience in a support or operations environment.
Bachelor''s degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field.
Standard hours, but should also be available to work evening/overnight to support change activity on rare occasions.
Job Description
Top Daily Responsibilities
Follow-up with client-IT & Verizon on completion of Work Orders and Resolution of Incidents. Work with business on detailing Change Requests, use of applications, identifying issues. Troubleshooting issues. Communicating status updates to business & client-IT Leaders.
Skills a Top Candidate Should Have
Cisco IPC configuration/administration.
Genesys CME configuration, including Routing, DNs, Agents, Reporting
Genesys CC Pulse configuration.
Genesys Interactive Insights reporting.
NICE Quality Management operation.
Aspect eWorkforce Management operation.
Desired Skills
Cisco IPC configuration/administration.
Genesys CME configuration, including Routing, DNs, Agents, Reporting
Genesys CC Pulse configuration.
Genesys Interactive Insights reporting.
NICE Quality Management operation.
Aspect eWorkforce Management operation.
Soft Skills
Ability to effectively communicate with any business partner, from call handlers to call center directors. And, with any client-IT & Verizon personnel.
Thank you,
Lead Talent Acquisition Specialist
Gemini Consulting & Services
3636 S Geyer Rd # 270, St. Louis, MO 63127, United States
3 1 4 5 7 1 5 8 5 9|rajesh.n(at)gemini-us(dot)com