Job Description :
Location: St. Louis, MO (No Telecommute/Remote)
No. of Positions: 4
If interested, please send your resume to
JOB SUMMARY:
· 7-10 years of Experience in Avaya Contact center suite
· Must have experience in Avaya Voice/Experience Portal, Avaya Dialog/Orchestration Designer based application development
· Should have experience in building complex IVR call flows and routing
· Good to have Experience in VXML, CCXML, Java, J2EE, Eclipse for IVR Framework based development
· Experience in Nuance for Speech Engine development is a must have requirement
· Worked on backend integration with core platforms using web services/RES API’s in IVR
Must be having basic working knowledge of Contact Center Components like Switches, IVR Server, App Server, CTI Server, and Database.