Job Description :
Role: Salesforce Program Manager
Location: Sunnyvale CA, 94086
Duration: 4 + Month (possible extension)

Job Description:
We are looking for an experienced Program Manager for a new Salesforce Implementation, using SalesCloud, ServiceCloud, KnowledgeBase and Communities. The implementation will be accomplished by a System Integrator and Client resources; this Program Manager role will be the lead Project Manager on the Client side of the project.

? Overall responsibility for guiding the project to successful completion.
? Be primary liasison with System Integrator Engagement Manager and Project Manager
? Represent Client interests.
? Escalate and resolve issues as suitable
? Manage and coordinate timely access to Client resources.
? Ensure System Integrator performs in accordance with agreed-upon metrics
? Coordination of Client development resources and subject matter experts.
? Facilitate coordination between the teams and manage the deliverables among various parties of the project.
? Business Communications.
? Track Manage Issues/ Risks.
? Provide day-to-day project oversight and management.

? 5+ Years of Large-Scale Enterprise System Project Management (PMP certification preferred)
? 10+ Years Overall Experience
? In-depth familiarity with at least 3 of the following moduels: SalesCloud, ServiceCloud, KnowledgeBase, Communities
? In-depth familiarity with the Lead-2-Account process and Customer Support best practices
? 2+ years of experience with Agile development (Scrum master certification preferred)
? Master’s Degree in Computer Science/Electrical Engineering or similar degree.