Job Description :
Salesforce Application Services Lead , SFDC, Vlocity, Lightning and Service Delivery are the mandatory skills
a. Incident Response – Monitor incident queue and provide response (acknowledgment) as per define SLA.
b. Incident Resolution – Work on recorded incident and provide resolution as per defined SLA.
c. Coordination with various team members – Work with various team members and get update on raised incidents. Provide these updates to business stakeholders.
d. Status updates – Work with application lead to provide updates on incidents, problem areas. Provide timely updates about risks, issues.
e. Incident categorization – categorize applicable incoming incidents and classify them appropriately i.e. defects or enhancements.
f. Code deployment – Work with Client and client team to deploy code in various upper orgs (QA, UAT, Production