Job Description :
Backup Administrator – Level 2/3/SME CommVault/eVault
Backup as a Service (BaaS)
Location: Durham, North Carolina (OPEN TO REMOTE)
Duration: 6 months or more depending on stabilization
Start: IMMEDIATE NEED
Interview: Phone only
Job Description: This role is for an experienced backup administrator to provide Level 2/3 Steady State support for IBM’s BaaS managed backup customers who use CommVault and eVault as their backup platforms. The position leads the technical resolution of customer and IBM backup infrastructure problems after transition to steady state. This is done through knowledge of backup platforms, storage devices and ability to troubleshoot complex issues. The position involves taking a leadership role with customer teams and internal teams to resolve problems, maintain managed backup operations and, when necessary, to return systems to operational status. The focus of this role is for a specific dedicated customer in the industrial sector and Level 2/3/SME support skills with CommVault and eVault are needed. Additional Level 2/3/SME skills in Backup Exec and Arch Serve would be beneficial also. The positions requires the ability to develop solutions to stabilize customer environments. The position needs basic know-how of local area network components to support problem resolutions. The job also involves leading communication between technical teams, customer and internal organization to fulfill customer needs and accomplish customer satisfaction.
Requirements:
Previous experience in Technical Support and backup and recovery required
3+ years working with backup and recovery applications including CommVault, eVault, Backup Exec, ArchServ
3+ years of Linux/Unix Administration preferred
Preferred skills around Windows, Linux, AIX, Solaris OS, DB/2, Oracle, Exchange, and SQL
Applied knowledge of LAN network components
Experience with various forms of data storage
Understanding of basic infrastructure and network connectivity
Strong problem-solving and attention to detail. Good analytical and troubleshooting skills
Ability to work independently as well as ability to collaborate across teams in support of complex global engagements. Ability to collaborate with peers and across teams
Ability to learn new technologies
Self-motivated and passionate towards data protection and associated evolving technologies and industry standards
Ability to prioritize and manage multiple issues/projects at one time and communicate status and resolution effectively and in a timely manner
Must be comfortable multi-tasking and working under pressure
Highly skilled in verbal and written communication and comfortable interacting with people at all levels of customer organizations
Ability to communicate a negative situation in a professional controlled manner, including solutions to resolve
Ability to follow standards and practices
Receive and resolve technical escalations
Reviewing daily reports – prioritize and engage as appropriate to ensure delivery performance (i.e. SLA’s)
Work with other teams in coordinating technology refreshes across data centers with a continued vigilance to ensure minimal disruption to our customer
Participate with Project Management on new projects (i.e. Technology Refresh, Capacity, Dedicated Environments)
Assist Delivery team in managing customer escalations