Job Description :
Role: Business Analyst
Location: San Bruno, CA 94066
Duration: 5 + Month (possible extension)

Job Description:
Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization?s systems and capabilities. Analyzes business partner?s operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. Assists in the business process redesign and documentation as needed for new technology. Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications. Educates the IT organization on the direction of the business. Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation. Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprise?s competitive edge. May make recommendations for buy versus build decision. Bachelor''s Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience. Typically has 1 to 3 years of relevant technical or business work experience.

Sam’s club gets a lot of member feedback about our products and services. We are looking for a smart business analyst, who can read the customer feedback from various sources, investigate the sources of the customer issue, correlate with other data and classify the feedback into various categories. Position Description
Deepen business understanding of customer, products and Sam’s Club site
Read customer feedback through various sources
Investigate the customer feedback on why the issue might be happening
May need to look into transaction or customer usage data and further correlate the problem to the customer feedback
Classify the feedback into different categories and generate insights

Minimum Qualifications:
1-3 Plus years of experience
Flair for data and customer insights
Curiosity, humility and willingness to learn and work in teams
Proficiency in Excel