Job Description :
Job Description:

Position: Network Engineer
Location: Richardson, TX
Contract: 18+months, possible to go permanent or extend
Interviews: WebEx – 2 rounds


Required Skills:
Bachelor’s Degree in a technical field
5+ years’ experience interacting with customers in a client facing role with excellent verbal and written communication abilities
10+ years’ experience or graduate school equivalent in the telecommunications industry.
Innate crisis management skills and the tenacity to handle critical customer issues
Dedicated to resolving complex technical problems, multitasking, and being a customer advocate to achieve customer success
Resolve problems, determine root cause, and deliver known solutions with a high level of customer satisfaction
Update case notes to reflect current status of support cases
Manage the issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction
Utilize the client technical service lab to recreate and resolve customer issues
Participate in weekend on-call rotation
Transfer this skill in order to mentor colleagues and/or customers via presentations or documentation (technical tips, etc
CCIE not required, but is a plus

Required Knowledge Specific to your Technology Interest:
Linux and Virtualization:
Expert level understanding and working knowledge in Linux and its troubleshooting tools
Advanced OpenStack deployment, administration, and troubleshooting
Scripting skills (e.g. Python, Bash/Shell, Perl)
Working knowledge of MongoDB functions and troubleshooting
Knowledge of container technology: i.e Docker
Experience with exploiting webservices/API/JSON
Experience with configuration management tools is a big plus (Puppet, Ansible, Chef)
Linux certifications are not required but a plus

Service Provider Mobility:
Extensive knowledge of Evolved Packet Core network architecture, network elements’ functionalities, and communication protocols
Ability to perform deep troubleshooting to identify the problems and drive the root cause analysis of EPC related issues that includes MME, SGW, PGW, DRA & PCRF
Working experience with analyzing packet captures through Wireshark
Working experience with Cisco Policy Suite and StarOS based products is a plus
Good knowledge of 3GPP standards
Familiar with CUPS and 5G Core architecture and functions