Job Description :
POSITION ; Unix Engineer
LOCATION : NYC, NY
DURATION ; 12 MONTHS
JD ;
Role Summary
Senior Software Engineer for IMS (Infrastructure Managed Services)
Candidate should have good knowledge of Unix Installation & configuration of OS like Redhat, Centos, Ubuntu.
Assist on-site customers during release deployment and with periodic system/application patching
Plan, design, install, maintain and troubleshoot highly available Linux systems including development, staging, production and DR environments
Conduct Unix systems administration, including performance monitoring/tuning, capacity planning,DR environment availability.
Candidate should have basic knowledge of LVM
knowledge of public , private DNS, FTP and SFTP servers.
Deploy, configure, manage and support web-hosting environments, i.e. Apache, Tomcat for production, staging, development and test environments while supporting development teams
Administer and monitor SAN storage systems
Create and maintain systems and procedures documentation
Maintain, update and configure performance monitoring system.
Knowledge of ITIL process.
Candidate having knowledge of public and private DNS
Candidate having knowledge of FTP and SFTP servers.
Duties
Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams ( Timely closing the tickets and ensuring to meet 100% SLA)
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software .
Excellent problem-solving and communication skills