Job Description :
Title: Unified Communication IVR Engineer
Location: Lancaster / PA
Duration: 6+ Months
Interview: Phone and F2F/Skype
Job Description POSITION SUMMARY: Under the direction of Management and according to established policies and procedures, the Senior Unified
Communications (UC) Engineer leads the design, complex configuration, integration and implementation of Avaya Unified Communications
platforms and their related hardware, software and services. Leads, mentors and coaches other team members on technical configurations.
The Sr. UC Engineer engages with peer technology team-members as well as Desktop, Helpdesk, Common Application Delivery teams in
supporting network and system strategies and services. They will recognize and support an ‘always on’, 24x7, systems services model and
participate in the on-call rotation as needed.
ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following
duties:
? Responsible for complex design, engineering and/or analytic tasks related to system and network design for UC and call
centers.
? Design, configure and install all Avaya Aura Communications hardware, software and adjunct - such as CM, AACC, WFO, IVR,
SES, Telco lines or SIP systems.
? Manages Avaya engineering project related activities or projects within timeline and budget objectives.
? Leads and assist Telecom team with troubleshooting of issues or outages, on call support is required.
? Monitors system performance, troubleshoots outages, and manages environments to ensure optimal system performance
? Performs server administration and upgrade on voice systems.
? Provide training and leadership to I.T and UC staff.
? Ability and means to travel on a flexible schedule as needed.
? Flexibility to work nights and weekends as needed.
? Maintain a positive business relationship with Vendors and Customers.
SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:
? Act as organizational role models for teamwork and personal professionalism.
? Responsible for providing quality interaction, mutual support, behavior and performance feedback in creating a high performing services team.
? Provides end user training and support.
? Other duties as assigned.
JOB REQUIREMENTS
MINIMUM REQUIRED QUALIFICATIONS:
? 5 to 7 years Technical support or enterprise sized phone systems with field related experience.
? Current Avaya Certifications related to Aura platforms 4.0 and above.
? Strong knowledge of Avaya Aura Contact Center design and programming and other Avaya communication platforms.
? Experience working on multiple, simultaneous projects.
? Expertise with enterprise voice network infrastructures (SBCs & Gateways, SIP, circuit switching, VoIP architecture
? Valid driver’s license as some regional travel
PREFERRED QUALIFICATIONS:
? Experience with End user training.
? Experience working with call accounting system.
? Experience programming video conferencing.