Job Description :
Title: Sr. UX Researcher
Location: Bellevue, WA
Duration: 11+ months

Description: Sr. UX Researcher
Creative Studio is looking for a highly-collaborative UX expert to join the team. This position gives you the chance to be a leader in a team of User Researchers that shape the experience of T-Mobiles Frontline employees. Its also an opportunity to bring the Un-carrier experience to life within T-Mobile, designing innovative and engaging enterprise digital products.

Join our team to design, evaluate, and evolve a variety of T-Mobiles applications working with a highly diverse, collaborative and talented team of UX professionals.

Required Qualifications:

Guide, mentor and inspire other Researchers in the team, keeping up with the design industry evolution including best practices, methodologies and technologies.
Educate on the importance of following a User-centered Design process.
Advocate for the purpose and value of UX research throughout T-Mobile.
Conduct independent research on how customer care and retail associates use their tools, software and hardware.
Collect and analyze user behavior through web metrics, interviews, prototype testing, onsite and remote lab studies, and surveys.
Lead the planning, execution, and delivery of user research at various stages of the design and development lifecycle.
Conduct all aspects of a research study including but not limited to:
- Writing research plans
- Writing study/moderator guides
- Coordinating participant recruitment
- Moderating testing sessions
- Creation of summary reports and presentations
Effective presentation of findings/recommendations to designers and stakeholders
Collaborate with the UX Research team to establish a strong usability methodology process.
Communicate best practices for design and reasoning behind UX decisions to key stakeholders.
Drive data collection and output for UX metrics.
Provide feedback and direction to ensure intuitive and innovative solutions.