Job Description :
Description:
Provide Customer Facing Systems Engineering/Problem Resolution Support Functions for Systems, Storage, and Backup Incidents in Accordance with the Sungard Availability Services Incident Management Process
This Involves Alarm Monitoring Validation and Triage, Initial Troubleshooting of Managed Systems Services, and Support of all Production Services for Internal and External Sungard Availability Services customers
As Sungard Availability Services is a Premier Service Provider of Managed Services, Engineers will be Responsible for Service Event Investigations, Classification and Service Restoration Activities.
Familiarity and Experience with VMWare Environment required, along with Unix and Windows Experience
Two positions:
Position One: Tuesday-Friday 7am-6pm
Position Two: Tuesday-Friday(Sat) 6pm-7am