Job Description :
Notes from Hiring Manager :
· We must submit with a portfolio of their work
· Creative solutions
· Customer focused
· Able to storyboard
· Any toolset
· Preferred Digital domain experience

Description: -

Oversee the visual creative direction for our digital experience. Responsible to develop a seamless end-to-end customer experience that eliminates current pain points and establishes an extraordinary customer experience. We are a fast paced, highly motivated, technology driven team where each individual''s contribution directly impacts our success. Join a team of highly motivated technology team that work at startup pace in a large corporation.

Roles & Responsibilities:
Focus on customer needs and behaviors to create compelling solutions
Thinks outside /in from a customer stand point, and is able to bring customer, employee and Partner experiences together
Observe/analyze current experience from various sources and direct observation, and identify current customer journey and sentiments and layout roadmap for the next generation experience for our customers.
Optimize the end-to-end customer experience by driving people, process and technology initiatives
Leverage different tools, platforms and capabilities
Works across Marketing, Sales, Commerce and Care to understand current challenges and help build that next generation experience
Identify opportunities to develop and drive solutions to enable automated tools and applications for Customer self-service
Drive design thinking practices with the various stakeholders and produce POC''s and experiments that will help drive decision making
Drive the creation of artifacts by domain architects and implement best practices (e.g. personas, journey maps, storyboards, etc

Qualifications:
Bachelor’s degree and six or more years of relevant work experience (preferably in Computer Science or Design or a related field. )
Even better if you have six or more years of experience of demonstrated ability to deliver high quality innovative software service products to market that deliver business results
Strong focus on outstanding business outcomes with effective and fast decision making
UX and UI exposure with respect to design
Proven Ability to tie in customer experience decisions to business outcomes
Strong technology background coupled with experience in making the right tradeoffs that balance the short and long term vision
Comfort with Agile and related methodologies to accelerate decisions and outcomes while minimizing risk
Proven experience with industry technologies within the following domains Contact Center Technologies, CRM Tools, eCommerce Platforms and Marketing technologies.
Experience with 360 degree view of the customer, customer data integration, partner data and integration
Experience with the creation of artifacts such as personas, journey maps, storyboards, etc.
Experience and understanding on key technologies and trends
Ability to work well through ambiguity, confidence in making decisions and keeping the team focused on the right eventual outcomes.
Creative Excellence - Establish consistency across all customer touch points, with an omni-channel view on how customers interact with the company
Keep self and team up-to-date with emerging trends in popular design methodology and technology