Job Description :
Description:
We are looking for a UCC Lead who is well-versed in Cisco CUCM Telepresence environment and Media platform environment experience and working knowledge of a broad set of technologies from the Cisco CUCM, TMS, Expressway, CMS, media platform liver streaming and interoperability of CMS to various other media platform using industry standard protocols (SIP and http Knowledge on the Audio-Visual equipment’s which goes into conference room.

Responsibilities:
Primary:
Primary responsibility is to manage the Cisco CUCM Telepresence environment and Media platform environment to ensure that the service levels are excelled and improved upon.
Requires experience and working knowledge of a broad set of technologies from the Cisco CUCM, TMS, Expressway, CMS, media platform liver streaming and interoperability of CMS to various other media platform using industry standard protocols (SIP and http
Strong technical understanding of the Telepresence, video streaming platform along with great customer service skills and commitment.
Need to have working knowledge on the Audio-Visual equipment’s which goes into conference room.
Able to open support ticket with vendor for service and part replacement and follow through to make sure the service is fully restored.
Operational portion of the role will require onsite support for critical Telepresence meeting and interaction with Global team located in Europe and Asia.
Candidate will have knowledge of state of the art IT practices, hardware, software and automation tools.

Secondary:
Cisco CUCM, TMS, VCS and CMS environment management
Media platform environment support and life cycle management
Provide in room support for critical Telepresence meeting
Coordinate with peer team member for resolving incidents and support issues with Telepresence/Media platform solution
Perform regular updates and maintenance of the video collaboration environment proper functioning.
Document the support procedure and share with rest of the team for uniformed support
Skills and Experience:

Required:
overall minimum of 8+ years of experience in the industry
3-5 years of experience in support Cisco CUCM environment for video collaboration
5 years of experience interacting with high profile executive and addressing video conferencing support needs
Good working knowledge on the office application including outlook
Experienced in using incident management system for incident tracking/resolving
must have customer service experience servicing VIP users.
Flexible, adaptable, and able to manage multiple tasks in a dynamic, high-pressure, fast-paced environment

Desired:
Cisco CUCM, TMS, VCS and CMS environment management
Media platform environment support and life cycle management
Provide in room support for critical Telepresence meeting
Coordinate with peer team member for resolving incidents and support issues with Telepresence/Media platform solution
Perform regular updates and maintenance of the video collaboration environment proper functioning.
Document the support procedure and share with rest of the team for uniformed support

Client : Confidential