Job Description :
Responsible for planning and overseeing the transfer of key information necessary for the support, operation and acceptance of solutions deployed into production. This includes operational readiness, support documentation and acceptance checklists.
Ensure service transition is planned and executed to schedule, budget and scope
Build transition plans including infrastructure/application support models, change management.
Be responsible for coordinating implementation activities, providing effective team leadership, including information flow to and from operations during project work
Co-ordinate routine installations and de-installations of items of hardware and/or software
Monitor the effectiveness of installations and ensures that appropriate recommendations for change are made
Assess, analyze, develop, document and implement changes based on requests for change
Liaise with business and IT partners on release scheduling and communication of progress
Work with project manager to establish end-to-end project plan and approach
Contribute to business case and ROM estimates for complex projects
Promotes awareness of transition planning and support process and strategy

Analytical/Decision Making Responsibilities:

Demonstrate mastery of the process competency principles and practices
Ability to identify, escalate and manage project risks.

Knowledge and Skills Requirements:

Experience of transitioning complex IT projects with personal accountability for delivering to time and cost for projects typically up to 1 million $ in value and 6 months in duration
Excellent interpersonal, communication, and organizational skills
Ability to work and team effectively with IT Services groups and other management personnel including on a global, virtual basis
Knowledge of service transition methodology, tools and templates
Track record of customer focus, based on openness, trust, and delivering on promises
IT background with experience across the systems development life cycle with experience in different project phases
Excellent written and verbal communication skills must be able to communicate fluently in English both verbally and in writing
Demonstrates commitment to IT methodologies, processes and standards for transition planning and support
5 to 7 years in a corporate IT environment
3 to 5 years experience in transition project management or related technical field (application development, deployment/implementation and infrastructure)
Work experience in a professional services industry, preferred

Certification Requirements:
Project management certification is preferred (PMI/CAPM or PMP, PRINCE2)
Familiarity with ITIL v3 would be advantageous.