Job Description :
Key responsibilities and accountabilities:
Develops, coordinates, and provides training and instruction utilizing technical platforms; facilitates and encourages the use of technology platforms as a means of delivering academic/instructional content
Collaborates with subject-matter experts, and cross-functional project teams to create training materials and develop technical and instructional solutions
Assists in the design, delivery and consults on the design of sustainable training and instructional programs, using instructor-led, train-the-trainer, electronic/web-based, and/or multimedia training methods and formats
Develops training materials to include training handbooks, job aids, models, multimedia visual aids, computer and web-based tutorials, and standard operating procedures
Provides and/or assists with consulting in all aspects related to training and/or technical training for Client-wide initiative and project
Recommends and/or implements innovative solutions, modifications and enhancements to technology training programs; facilitates and encourages the adoption of technical platforms to enhance the delivery of academic and/or instructional content
Coordinates or performs administrative functions necessary to deliver and document training programs
Performs miscellaneous job-related duties as assigned
Helps to monitor adoption of change and analyze performance metrics

Essential knowledge, skills, training, and experience:
- 5+ years training consulting experience
- 3+ years technical training experience
- Ability to communicate effectively, both verbally and in writing, and to work effectively with a wide range of constituencies in a diverse community. Advanced analytical, business acumen and critical thinking skills
- Ability to interpret educational needs and develop effective instructional design and media solutions
- Extensive working knowledge in designing, developing, implementing, and evaluating training plans, curricula, and methodology
- Skilled in developing digital media and online content for training and course delivery
- Proficient in productivity tools for PC and Mac
- Skilled in analyzing the target audience and presenting ideas in a clear, concise manner
- Ability to work in a team-oriented, collaborative environment
- Project management and presentation skills and the ability to resolve complex problems and issues
- Strong verbal and written communication skills with a focus on rapport-building, listening, and the ability to deliver effective training programs
- Ability to consult with stakeholders to offer important technological and organizational feedback
- Demonstrated ability to train adult learners and novice computer users required
- Ability to effectively prioritize and execute tasks in a complex environment
- Experience in working with a union population desired
- Must successfully complete Client’s standard background check