Job Description :
Overview:

As an Associate IT Consultant/Help Desk Engineer , you will be a part of a team that supports the company’s technology needs. Our team thrives on creating the best experience for our team members and constantly implementing solid technology solutions to give our company a competitive advantage.
Responsibilities:

Work with a small team to understand our business initiatives and provide a deep layer of support with our current information technology systems
Contribute to our evolution and growth by sharing key knowledge with the internal team
Provide daily support on incoming tickets and phone calls with a smile
Innovate, create, make decisions and problem solve on a daily basis to push company growth and better support the growth of the company

About You:

You like to move fast with precision
You like to create, innovate, and problem solve
You are very charismatic and love dealing with team members
People have mentioned that you have a great personality
Your communication skills are one of your top strengths
You can communicate technology in “layman’s terms”
You thrive under pressure

Qualifications:

2 years in a support position
Passion for customer service
Creates an enjoyable, professional experience with all team members
Handles issues with a logical thought process
Detail oriented
Strong organizational skills
Proven innovator
Leadership skills
Supplies solutions that behave predictably and can be supported by others
Deep knowledge of Windows 7 & Microsoft Exchange
Looks at long-range solution instead of short-term “patch”
Basic Networking Skills
Knowledge of DHCP, DNS, and Active Directory