Job Description :
The positions requested will provide specific Deskside support. They will provide troubleshooting and support to users. Duties include diagnosing and correcting hardware and software problems; assisting in routine physical deployment, configuration, and installation of desktop and laptop microcomputers, printers, video displays, software products, etc to support EHR deployment.

Requires use of an automated help desk system (Computer Associates Service Desk) to track progress and resolution of reported problems.

The requested staff resources will be dedicated to a variety of Deskside support responsibilities including setting up McAfee encryption, and Windows 10 and Office 2010, basic troubleshooting and ticket resolution, and support of existing state Deskside staff during the high priority and high volume period.

Client : Radgov