Job Description :
Role: Tier 2 Technical Support Engineer-IDENTITY ACCESS MANAGEMENT
Location: San Francisco, CA or San Jose, CA
Interview process: Telephonic and Skype

BA/BS/MS in Computer Science, Management Information Systems, or related discipline.
2 - 3 years of Customer Support, technical support, system administration or related customer facing role.
Expertise in core Microsoft product stack, including Windows Server, Windows Workstation, Active Directory, DNS, DHCP, Group Policies and IIS.
Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment.
Ability to learn new technologies quickly.
Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person
Ability to work independently with little direct supervision and as a part of a team.
Excellent analytical and organizational abilities.
Ability to remain calm, composed and articulate when dealing with tough customer situations.

Experience supporting Identity Access Management solutions.
Experience supporting LDAP, SSO, SAML, or WS Federation.
Experience supporting cloud applications such as Office 365, Google Apps, Salesforce, Workday, NetSuite, Box, etc.
Experience supporting n-tier web applications.
Experience supporting REST APIs.
MCSE with concentration in Active Directory 2008 R2 or higher.