Job Description :
Title: Telecomm Specialist
Location: Plymouth Meeting, PA or Durham,NC
Contract: 6+ Months contract
Mode of interview : phone then webex
Role Purpose:
Telecomm specialist is responsible for the design, documentation, implementation, maintenance, and operational support of Cisco based voice services including call processing and voice mail. The Telecom Specialist is charged with self-managing assigned projects, communicating the status of the project to the project managers, staff and management, vendors, and internal customers.
Principal Accountabilities:
The primary focus of the Telecomm Specialist position is design, documenting, installing, maintaining and upgrading an International Cisco IP Telephony product suite.
The telephony environment includes Call Manager v. 9.X, 11.X, Unity Connection, UCCX, Cisco Unified Presence Service, SME, Jabber, enterprise license manager, and internally based voice conferencing solutions.
Secondary functions include virtual server management of telephony servers through VMWare, routing/switching configuration and support in a global heterogeneous telephony environment.
Provides 3nd level telephony and call routing engineering support. Troubleshoots multi-vendor inoperability problems and provides solutions to solve complex issues.
Is able to work independently, and in a consultative role with both internal and external customers and vendors to resolve outages and problems. Supports global implementations remotely.
Minimum Education, Experience, & Specialized Knowledge Required:
Bachelor''s degree or equivalent in Computer Science or related discipline or knowledge acquired through equivalent experience and a minimum of five (5) years experience in voice services support, implementation and analyses.
Significant breadth and depth of knowledge in one or more of the following technologies: Cisco Call manager, voice gateway protocols (H.323, SIP, MGCP) PSTN, PRI, Centralized FAX services, Meetme, Cisco Jabber, Unity connection, IP phones, UCCX, CUPS, Cisco Unified Border Element (CUBE), and QOS.
Knowledge of project management methodologies and ITIL v.3 change management processes is required.
Exemplary oral and written communications skills and interaction with end users, vendors, and technical staff is required.
Knowledge of or skills in performance tuning and testing is required.
Expert in Cisco voice solutions and good knowledge of QOS, routing and switching preferable.
Additional Requirements:
Cisco ASA’s, load balancers, VPN technologies, Active Directory, LDAP, IP addressing, and Cisco wireless technologies. Other duties as needed.