Job Description :
Requisition ID 52429
Role :Technician I, IT (ES)
Customer :GaDCS
Quantity Requested :5
Estimated Duration :07/24/2017 - 06/29/2018
Location: 2652 Lawrenceville HighwayDecatur ,Georgia 30033

Description
Before submitting anyone for this position, please keep in mind that we are a school district and we have several unpaid holidays that occur during the school year. Here are the holidays for the 2017-2018 school year:
September 4th
October 5, 6, 9
November 20-24
December 21-22, 25-29
January 1-2
January 15
February 16, 19
April 2-6
May 28
Since this position is working with IT, there may be projects to be done on some of our "holidays" which means the individual would be working and getting paid.
Under general supervision, facilitates the maintenance of computer resources; provides technical support for workstations, hardware and software. Incumbent will be assigned to a school location or assigned to central office for dispatch. Individual support assignments are subject to change.

Essential Functions:

The following duties are representative for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Resolves software, hardware, phone systems and network problems.
Assists users with PC’s, Macintoshes, Printing, Local Area Networks (LAN) and associated software.
Assists schools with the use of Active Directory, Thin Client devices, tablet computers, Interactive White Boards, and wireless technology.
Performs expert troubleshooting, diagnosis & repair of hardware and software issues
Researches, plans, procures, installs and maintains computer hardware and software.
Administers and documents technology inventory.
Plans and coordinates all technology projects, policies and procedures.
Exhibits excellent customer service skills
Expresses a sense of urgency
Performs special assignments, serves on project teams, and stays up to date with latest technical skills.
Performs other duties as assigned.

EDUCATION AND/OF EXPERIENCE:
Associate’s degree in Computer Science, Information Technology or closely related area from an approved accredited college or university required.
Net + certification required
Minimum of three (3) years of computer/information technology systems support or closely related experience is required.

CERTIFICATES, LICENSES, PERMITS:
Valid Georgia Driver’s License required.
Valid N+ certification preferred.
We are currently working our summer hours, which means we work 4 10-hour days (M-TH) with Fridays off. This schedule will conclude on Thursday, July 28th. Beginning July 31st, we will go back to our 5-day work week.