Job Description :
Role and Responsibilities:
Design, develop, write, format, edit, maintain and proofread various user instructions including full user instructions, quick start guides, FAQs, etc.
Collaborate with various subject matter experts to collect documentation needs and information.
Work with assigned team members to review, validate, and approve final documentation.
Develop, create, and edit graphics that accompany documentation.
Post all user instructions to company Intranet – built on the Jive platform.
Work with assigned team members, to maintain documentation standards including scope, order, tone, style, and terminology.
Leverage project meetings, project documentation, and subject matter experts to identify and learn the stakeholder changes for the given project.
Collaborate with key stakeholders to ensure documentation meets the deliverable expectations.
Identify and explore shortfalls with existing documentation and make recommendations for improvement.

Skills and Experience Requirements:
10+ years technical writing experience.
Must have experience working on the Jive platform.
Additional experience in the following products: SnagIt (or similar screen-capture tool), Microsoft Office Suite, Acrobat
Ability to understand the needs of stakeholders by effectively listening and asking appropriate questions as required.
Demonstrated knowledge of commonly used concepts, practices, procedures, and applications within the field of software technical writing.
Must be highly organized with the ability to manage and deliver multiple projects.
Ability to work with peers in multiple departments across multiple offices.
Bachelor’s degree in English, Technical Communications or related discipline, or equivalent experience.
Strong research skills including interviewing, gathering, and analyzing data from multiple resources (Project Managers, end users, SMEs, developers, and other stakeholders) to develop content.
Superb interpersonal and verbal communication skills, particularly where technical information must be conveyed in a clear and convincing way.

Client : MSys Inc