Job Description :
Job Title: Technical support analyst II
Location: Lake Forest IL
Duration: Contract

Job Description:

Microsoft Office365, SAP Client, AT&T Global Network Client, Office 2016, Skype for Business, Outlook 2016, Sharepoint, Internet Explorer, Site related facility, LAN, WiFi, PC''s

The technical support analyst II assists in ensuring that allOn-Site
Network, Computer Systems, hardware platforms, operating systems, utilities, and related tools and devices are available to successfully maintain production schedules and service levels.
This individual is responsible for providing Level 2 support to end users on a wide range of IT problems and issues.
This position requires exceptional communication skills and the ability to categorize, research, resolve, and, when required, escalate incidents to the appropriate support or Engineering teams.
This individual evaluates all Networks, PC''s, Software, system malfunctions and takes appropriate action.
The technical support analyst II must have significant knowledge of a variety of LAN, Wi-Fi, PC''s operating systems & Softwares,operating systems, hardware platforms, and technical disciplines.