Job Description :
Provides 3rd level technical support to Field Services organization, selected vendors and help desk personnel who are deploying new or troubleshooting existing hardware and software. Fields incoming support requests via phone, email and instant message. Records detailed problem and resolution data for each support request. Works toward resolving issues on the first attempt and focuses around quality of service and resolution versus number of calls answered. Is customer service oriented and has phone support experience. Provides guidance and/or training to field technicians which may have little or no exposure to corporate systems.
             

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