Job Description :
Title:- Technical Writer (service now)
Location:- Houston TX-
Responsibilities:
Responding to requests for documentation changes within required timeframes.
Coordinating documentation changes with Project Lead and process owners.
Providing status and communications to Project Lead and Process Owners.
Performing document updates and reviews of proposed changes.
Assist with identification of documentation that requires revisions.
Gain approval of document changes from process owners.
Coordinate action plans and revisions with Project Lead.
Communicate revision status with Project Lead.
Skills/Experience:
ServiceNow platform
Developing Training and Job Aid documentation
On-line wikis and/or video script writing
Writing, Communication, PowerPoint, ITIL process knowledge
4-7 years experience
Experience working with Microsoft applications; Word, Excel IE (and other browsers: E.g. Firefox), Outlook mail and calendaring
Excellent writing skills; ability to accurately summarize requirements
Ability to complete assignments with minimal direction
Detailed oriented - required to successfully perform document updates
Able to multi-task with ease including a demonstrated track record of delivering multiple writing projects on time
Experience working within a large organization
Experience with working both independently and in a team-oriented, collaborative environment is essential