Job Description :
Job Description:

Main skills are:

Business process analysis, develops and updates procedure documentation in conjunction with subject matter experts, management, and Legal, ensuring compliance with TRS standards and methodologies, and documenting meeting, publishing reports, providing presentations, and other efforts in support of both Procedure and Record Management. The candidate also supports and maintains TRS records management related efforts including department inventories and agency records retention and disposition, and vendor initiatives including cost benefit analysis.

Essential/Primary Job Duties & Responsibilities

Determine the needs of end users of technical documentation. Study work practices and system functionality, and review vision, solution architecture, user stories and BPM documentation available. Attend knowledge transfer sessions.
Organize and write supporting documents for work practices and systems. Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding.
Develops and updates procedures documentation for TRS business processes in support of business units based on agency policies, new legislation and system enhancement. Collects information on work practices, system functionality, and synthesize feedback on documentation.
Create operating instructions, how-to manuals, step-by-step instructions, and “frequently asked questions” pages to help support staff, help-desk, and other users. After a phase is released, help improve the end-user experience through feedback to development.
Define and document exception process activities for resolution of exceptions to support the exception procedures.
Support policy writing for the Agency on as needed basis.