Job Description :
Santa Monica_CA
12+months

BACKFILLImmediate need!!

Knowledge, Skills & Abilities
Ability to learn new systems, software, and methods of content implementation quickly! •
Knowledge Base/User Help Systems •
Technical Writing and Communication •
User Documentation (guides, tips, FAQs, online help and video) •
Mobile / Web Help •
Application Testing for help and Documentation •
Product/Functional specifications, release notes, documentation •
Need someone who has experience working with development teams (both software and product) and has experience with products going live.
Responsibilities
Write/edit/update all internal technical support documentation, FAQs, help articles and training guides. •
Reduce complex troubleshooting steps and processes into digestible easy-to-follow steps for internal team members including print and online documentation. •
Streamline and track documentation change • & implementation within organization: Updates, Releases, Trends, New Features, Known Issues, etc.
Provide daily/weekly updates to IT Support team in other geographic locations. •
Proactively improve team member facing support materials and process for implementation. •
Involved in all stages of the support content creation process from investigation of future needs and digestion of technical engineering documentation to writing, revision, and peer review. •
Responsible for direct implementation and quality assurance of final internal article product. •
Utilize communication skills to effectively give instructions to team members and to guide content creation. •
Communicate directly with product owners and engineers to break down new concepts and help create technical content development plans. •
Strategizing creative ways to lead internal team members to support materials at the time they are needed. •
             

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