Job Description :
Relevant Experience:5-10 years
Technical/Functional Skills
Minimum 5 years of experience in technical operations support/software development areas.
Experience with coding/supporting ecommerce and customer/agent facing portals and middle-tier applications.
Experience with DevOps methods and tools, including Remedy, Jenkins, Git, Rally or Jira
Experience with solutions for full–text search, hit highlighting, and faceted search, including SOLR or Elastic Search
Experience using JavaScript libraries, including jQuery, D3, Leaflet, or YUI
Experience with HTML and CSS and solving cross–browser compatibility issues
Knowledge of at least one scripting language, including JavaScript, Python, or Bash
Knowledge of scaling and performance preferred.
Must demonstrate knowledge of the whole Web stack, including protocols and Web server optimization techniques
Must demonstrate knowledge of Service–Oriented Architecture (SOA) development (Micro services, Restful and Soap Services)
Must possess excellent analytical and problem-solving skills
Must possess written and oral reporting skills
Must demonstrate knowledge of all operating systems, database concepts, document management; hardware and software components

Roles & Responsibilities
Primarily Responsible for:
Incident Management activities
- Outage Support - Facilitate technical discussion during outages and send out precise and accurate communication to stakeholders
- Conduct triage of technical issues reported via Remedy SRs relating to billing, activation and lifecycle services
Escalation Management
- Proactively reach out to fix agents on Customer Care and/or Retail Escalations and ensure the customer issues are resolved in quick time.
Fallout Management
- Track alerts and fallout reports generated by various components and ensure timely closure of issues.