Job Description :
Role: Technical Support
Location: Dauphin County, PA

Essential Responsibilities
Monitor incident queues for issues and take ownership and assist customers as required.
Keep all support tickets up to date and well documented.
As required, provided documentation on issue resolution for other teams.
Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.


Minimum Qualifications/Requirements
Minimum 3 years of experience deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +

Desired Characteristics
Able to communicate in a clear manner.
Change oriented – improve processes and confront difficult circumstances in creative ways.
Demonstrated customer focus; building strong customer relationships.
Effectively evaluate information to make correct decisions.
Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information.
Strong team player – collaborate with others, be open to other ways of doing things.
Interested in emerging technologies demonstrated through training and attending technical events.
             

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