Job Description :
Technical Support
Richmond, VA
6 Months
OPT, H4EAD, GC, Citizens
local candidates strongly preferred
*ONLY in-person interviews will be conducted, NO Skype, NO exceptions

*candidate hired may have an opportunity in the future to apply for a full time position with the agency and, therefore, please only submit candidates who are eligible to be hired directly by the agency without sponsorship

Position is located downtown and parking is not included. Pls make sure your candidate is aware and you discuss options and how parking will be covered (either by your company or if cost will be their responsibility) before your submit them! Parking can be between $90-110 for monthly parking in a downtown lot.

Job Description:
Need a skilled Desktop / Technical Support Technician to support the Department of Veterans Services'' (DVS) (including desktops, laptops, and printers
To assist DVS IT Management with integration, management, and support of the Information Technology program for they Will independently provide IT administration and technical support for agency specific software and hardware systems.

This position requires the following skills:
- Knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.
- Knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Explorer, McAfee and Norton Anti-Virus Software, Adobe Acrobat Reader/Writer, and other commercial business software products.
- Knowledge with setup, configuration, and troubleshooting of Android, Apple, and Blackberry devices.
- Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc
- Working knowledge and experience with software application installation, administration, and training.
- Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
- Possesses excellent customer service skills and is teamwork oriented.
- Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
- Possesses good organization and time management skills.
- Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
- Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.

Required Skills:
Hands on experience with setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc – Required 3 Years
Experience with supporting and installing Windows Operating System, Microsoft Office suite, Internet Browsers, Anti-Virus and other computer software. – Required 3 Years
Hands on experience with setup, configuration, and troubleshooting of Android, Apple, and Blackberry devices. – Required 3 Years
Experience supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc – Required 3 Years
Knowledge and experience with custom application and database installation, administration, and training. – Required 3 Years
Possesses professional and courteous attitude with customers, team members, and vendors; and has the ability to communicate clearly and effectively. – Required 3 Years
Possesses excellent customer service skills and is teamwork oriented. – Required 3 Years
Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner. – Required 3 Years
Possesses good organization and time management skills. – Required 3 Years
Possesses the ability to create documentation on technical issues and solutions that are easy to understand. – Required 3 Years
Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing. – Required 3 Years