Job Description :
Technical Support Representative
Job #:19-00039
Position Type:Direct Placement
Location:Dartmouth , MA
Job Description
Core responsibilities will include:
-Utilize ServiceNow to provide client support by creating and resolving technical incidents via email or phone
-Resolve incidents within a defined service level agreement, escalating when necessary
-Follow and produce standard work to complete technical support tasks
-Install PC hardware and peripheral components
-Load and verify correct operation of software packages
-Support network and telecommunications system hardware and software
-Other related duties as assigned
Qualifications & Experience
The successful candidate must have the following experience and capabilities:
-2 years technical support experience required
-Strong Microsoft Office experience
-Experience with Microsoft Desktop/Server Products, Cisco Networking strongly preferred
-Bachelor's Degree preferred
Skills& Personal Attributes
The skills that will be key to success in this role include:
-Strong customer service skills
-Strong oral and written communication skills
-Ability to interact with employees at all levels
-Good time management skills
-Ability to work to standard work processes
-Ability to work as part of a team to achieve desired results