Job Description :
Technical Support Analyst
On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Plano, TX
Please review this requirement and if interested/know of someone who would be interested in this role then email your updated resume in a word document with your contact details, current location, availability and hourly pay rate expectations to
Technical Support Analyst Job Details
As a Technical Support Technician, you will be responsible for supporting our entire licensed customer base through a variety of mediums.
Main Responsibilities:
The candidate MUST have excellent knowledge and/or hands on experience on networking as well as outstanding communication skills (see below
Technical Support Analyst Mandatory Skills
Communication Skills
a. Fluent in English
b. Understanding and applying Active Listening
c. Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions
d. Ability to teach complex topics
Networking / Troubleshooting Skills
a. Administering and troubleshooting Windows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services.
b. Expertise to conduct fault isolation in regards to diagnosing and remediating network connectivity issues.
c. Expertise to troubleshoot or describe common networking and application protocols
o Example: Ability to describe several computer related issues where the candidate had to perform extensive troubleshooting – describing all steps taken from analysis to fault isolation to resolution.
d. Ability to dissect application issues at the application layer.
o Example: Can the candidate diagnose a failing application by means of examining processes and services tied to said application?
e. Capability to discuss scenarios where candidate diagnosed a failing application, by examining the processes and service/s which are tied to the applications functionality
Minimum Education: HS diploma or GED equivalent required for US candidates.
Preferred Requirements:
McAfee/Intel Security product knowledge is a plus
Technical Support Analyst Start Date
ASAP
Technical Support Analyst Assignment Length
6+ months
"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."