Job Description :
Technical Support Analyst

On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Plano, TX

Please review this requirement and if interested/know of someone who would be interested in this role then email your updated resume in a word document with your contact details, current location, availability and hourly pay rate expectations to

Technical Support Analyst Job Details

As a Technical Support Technician, you will be responsible for supporting our entire licensed customer base through a variety of mediums.

Main Responsibilities:
The candidate MUST have excellent knowledge and/or hands on experience on networking as well as outstanding communication skills (see below


Technical Support Analyst Mandatory Skills

Communication Skills
a. Fluent in English
b. Understanding and applying Active Listening
c. Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions
d. Ability to teach complex topics

Networking / Troubleshooting Skills
a. Administering and troubleshooting Windows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services.
b. Expertise to conduct fault isolation in regards to diagnosing and remediating network connectivity issues.
c. Expertise to troubleshoot or describe common networking and application protocols
o Example: Ability to describe several computer related issues where the candidate had to perform extensive troubleshooting – describing all steps taken from analysis to fault isolation to resolution.
d. Ability to dissect application issues at the application layer.
o Example: Can the candidate diagnose a failing application by means of examining processes and services tied to said application?
e. Capability to discuss scenarios where candidate diagnosed a failing application, by examining the processes and service/s which are tied to the applications functionality

Minimum Education: HS diploma or GED equivalent required for US candidates.

Preferred Requirements:
McAfee/Intel Security product knowledge is a plus

Technical Support Analyst Start Date

ASAP

Technical Support Analyst Assignment Length

6+ months

"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."