Job Description :
Position: Technical Support (52624)
Location: 600 West Peachtreet Street Atlanta , Georgia 30308
Duration : 10+M0nths
Client: GaDOT
Job Description:
Selected candidates must be able to independently provide Audio Visual, web/video cast to small and large groups that include GDOT State Board, Commissioner and executive staff. Must have strong customer service skills and be able to make decisions quickly and under pressure in support of high ranking individuals and audiences. Troubleshoot complex audio and visual camera software problems and provide solutions. Follow-up with all customers to ensure problems are resolved. Document any new solutions or problems and submit to management. Communicate any problems or negative customer interactions to management.
Required skills 2yrs experience:
Windows 7 and 10 Professional (Install, configure and trouble shoot)
Microsoft Office 2007 or higher Professional or greater (Install, configure and trouble shoot)
Experience with PolyCom and/or Cisco Tandberg Encoders/decoders, cameras and bridges
Extensive knowledge implementing video/webcast over LAN and WAN networks
Able to identify and implement configuration changes to web/video cast servers for multi stream events
Working knowledge of Cisco wireless and VPN technologies, TCP/IP addressing
Troubleshooting network load and bandwidth issues related to video conference/webcasting
Working knowledge of various printers (installation and configuration)
Excellent grasp of the English Language.
Ability to communicate information to appropriate persons
Excellent customer service skills
Enthusiasm
Attention to detail.
Communicates easily with non-technical individuals.
Ability to work in a team environment.
Must have effective interpersonal skills
Ability to prioritize all tasks, projects, job duties
Ability to utilize time management skills and able to multitask
Must have excellent questioning skills as well as the ability to identify, isolate and communicate problems from and to all levels of customer base and staff
Ability to provide problem-solving solutions over the phone and through email.