Job Description :
Technical Specialist Kronos
Because of the high level technical nature of this role submissions over the
Interview Process: Preference is for onsite interviews but will Skype
interview also
Work Location Columbus, Ohio
Will Close to Submissions on 3/12/18 at 10:00 am
Any visa
. Responsible for identifying and troubleshooting production issues
and problems in the Kronos Workforce Central application
. Consult on application aspects of break/fix approaches and planned
enhancements
. Bring research and recommendations to the OAKS team to continually
improve the current Kronos Workforce Central application
. Work to understand customer issues and communicate these issues to
various stakeholders
. Maintain the Kronos Workforce Central Operation Processes
. Proactively identify and implement service improvements in
operational delivery processes
. Analyze and Diagnose incidents and events related to the Kronos
Workforce Central application in the Production Environment
. Conduct cause analysis for incidents and events affecting Kronos
Workforce Central documentation
. Document results of analysis in Event / Incident Management database
. Help drive Kronos Workforce Central performance improvements
. Assist in validating Kronos Workforce Central contract performance
. Customize Kronos software to meet the State's needs
. Program SQL based queries and views to develop interfaces and
customized reports
. Provide program specific training and follow-up support for new
agencies
. Develop documentation for the configuration of the software based on
discovery and union contracts
. Lead discovery workshops with agencies to determine goals
objectives, and procedures to ensure successful implementation of time
management software
Skills and Abilities During the interview process, the candidate must
demonstrate competence/experience in IT procurement for a public-sector
organization. The candidate's experience must also be documented for review
and verification. Candidates that cannot demonstrate the required
competence/experience may be rejected. It is the responsibility of the
offeror to pre-screen its candidates to ensure compliance. The candidate
must meet the following requirements:
. Strong communication/ leadership skills.
. Strong influence, collaboration and negotiation experience.
. Ability to collaborate across business and/or technical lines.
. Excellent oral and written communication skills.
. Possess strong meeting and work session facilitation skills.
. Ability to work independently and as part of a team.
. Ability to manage time and project team members to meet assigned
deadlines.
. Strong understanding of requirement prioritization.
. Excellent organizational skills, proven analytical, planning,
problem solving, and decision-making skills.
. Must be knowledgeable in the English language/speak clearly and
understandably use the English language.
. Ability to align with Project vision and objectives set by
executive, business and project sponsors.
. Ability to multi-task and meet aggressive deadlines.
. Ability to work with multiple stakeholders to achieve a common goal
or objective.
Mandatory Experience . 5+ years of Kronos experience including
Workforce Central (WFC) time management software implementation and/or
application support experience.
. Experience with large workforce use of Kronos (i.e. over 10,000
employees)
. Experience supporting Kronos for union/bargaining unit workforce
Preferred Experience . WFC Configuration and alignment with
Organization Pay Rules
. WFC Mobile Application Support
. Time Clock Management/Management of Time Cards
o Intouch
o Series 4000
o Other time capture devices
. Integration to PeopleSoft Application
o BizTalk
o Workforce Integration Manager
. WFC Architecture and Technology support including SQL Server
database support
. Public Sector experience
. Application management/outsourcing experience
. Kronos application patch, bundle, or image experience (WFC 7.0 or
higher)
. Excellent verbal and written communication skills
. Ability to interface and resolve issues across all levels of an
organization
. Writing WFC reports
Preferred Education . 4 year college degree
. Project Management Professional (PMP) certification
. Kronos WFC training courses (please list)