Job Description :
Posting Title: Technical Specialist 4/TS4
Agency: Department of Admin Services
Posting ID: 51951
Interview Process: Preference is for onsite interviews but will Skype interview also
Contract Length: Contract will likely be extended into FY19
Work Location: 30 W Spring Street Down Town Columbus- Bureau of Workers’ Compensation Building

Requirement Description:
short description on what they will be working on, objectives, and tasks/deliverables
Work in collaboration with the OAKS Managed Services Providers (MSP), key internal IT and Security organizations, and other critical stakeholders to maintain the Kronos Workforce Central application
Responsible for identifying and troubleshooting production issues and problems in the Kronos Workforce Central application
Consult on application aspects of break/fix approaches and planned enhancements
Bring research and recommendations to the OAKS team to continually improve the current Kronos Workforce Central application
Work to understand customer issues and communicate these issues to various stakeholders
Maintain the Kronos Workforce Central Operation Processes
Proactively identify and implement service improvements in operational delivery processes
Analyze and Diagnose incidents and events related to the Kronos Workforce Central application in the Production Environment
Conduct cause analysis for incidents and events affecting Kronos Workforce Central documentation
Document results of analysis in Event / Incident Management database
Help drive Kronos Workforce Central performance improvements
Assist in validating Kronos Workforce Central contract performance
Customize Kronos software to meet the State’s needs
Program SQL based queries and views to develop interfaces and customized reports
Provide program specific training and follow-up support for new agencies
Develop documentation for the configuration of the software based on discovery and union contracts
Lead discovery workshops with agencies to determine goals objectives, and procedures to ensure successful implementation of time management software

Skills and Abilities
During the interview process, the candidate must demonstrate competence/experience in IT procurement for a public-sector organization. The candidate’s experience must also be documented for review and verification. Candidates that cannot demonstrate the required competence/experience may be rejected. It is the responsibility of the offeror to pre-screen its candidates to ensure compliance. The candidate must meet the following requirements:

Strong communication/ leadership skills.
Strong influence, collaboration and negotiation experience.
Ability to collaborate across business and/or technical lines.
Excellent oral and written communication skills.
Possess strong meeting and work session facilitation skills.
Ability to work independently and as part of a team.
Ability to manage time and project team members to meet assigned deadlines.
Strong understanding of requirement prioritization.
Excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
Must be knowledgeable in the English language/speak clearly and understandably use the English language.
Ability to align with Project vision and objectives set by executive, business and project sponsors.
Ability to multi-task and meet aggressive deadlines.
Ability to work with multiple stakeholders to achieve a common goal or objective.

Mandatory Experience
5+ years of Kronos experience including Workforce Central (WFC) time management software implementation and/or application support experience.
Experience with large workforce use of Kronos (i.e. over 10,000 employees)
Experience supporting Kronos for union/bargaining unit workforce

Preferred Experience
WFC Configuration and alignment with Organization Pay Rules
WFC Mobile Application Support
Time Clock Management/Management of Time Cards
o Intouch
o Series 4000
o Other time capture devices
Integration to PeopleSoft Application
o BizTalk
o Workforce Integration Manager
WFC Architecture and Technology support including SQL Server database support
Public Sector experience
Application management/outsourcing experience
Kronos application patch, bundle, or image experience (WFC 7.0 or higher)
Excellent verbal and written communication skills
Ability to interface and resolve issues across all levels of an organization
Writing WFC reports

Preferred Education
4 year college degree
Project Management Professional (PMP) certification
Kronos WFC training courses (please list)