Job Description :
IDEALFORCE has a CONTRACT position available immediately for a Technical Specialist 4/TS4 to join our customer in Columbus, OH. This is an ONSITE position. Please find below additional details about this job. Hiring Manager would like to have all qualified candidates interview face to face. Only LOCAL CANDIDATES are considered for this role.
Summary:
The Service Provider Technical Manager is expected to possess experience in integrating multi-technology platforms, solid communication skills, and a desire to tackle the complex technical problems. Must be able to demonstrate an effective knowledge of ServiceNow and ITIL process. This position will need to have basic understanding of the underlying technologies utilized in the county, as outlined below, and perform basic troubleshooting.
Include the following, other duties may be assigned.
- Manage tickets related to the service provider. This would include communications with partner agencies as well as the service provider.
- Create and manage change requests in ServiceNow related to the service provider. This includes any follow up and ensuring that changes have been implemented completely and correctly.
- Take and handle phone calls after hours. Perform basic troubleshooting related to tickets called in.
- Manage and provide reporting and metrics on the service provider.
- Act as the primary point of contact for the service provider liaison.
- Manage and follow up on project and request related work for the service provider.
- Manage and update run books as it relates to items with the service provider.
- Provide after-hour support and act as the primary contact point off hours.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- EXCELLENT communication skills
- ServiceNow and ITIL experience are a MUST have
- Ability to work on-call and after hours
- Solid technical background and general understanding of a multi-tenant hosted services environment.
- Experience with incident ticketing systems, workstation management systems and desktop imaging.
- Strong proficiency in general troubleshooting.
- Able to gather relevant information systematically to troubleshoot and resolve complex issues.
- Sound problem solving and decision making skills.
- Good attention to detail, testing and documentation.
EDUCATION and/or EXPERIENCE
- Bachelor''s degree from four-year College or university with courses in computer science or equivalent combination of education and experience.
- Minimum 5 years of IT related experience and strong experience with Microsoft Windows Server Platforms in large data center environment.
- MCSE and/or other Microsoft certifications are preferred.
Additional Information :
- "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the Background check prior to commencing the assignment. ?
THIRD PARTY CANDIDATES:
Email your candidate/s resume to joseph dot shelton at along with the following details: Rate, Current location and Availability.
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.